What’s the checklist that you carry whenever you plan to book a hotel for your next vacation?
All the above points give a glimpse of the plan for the city or the country you’re planning to visit. What if you just put the hotel as a visit point? What if there’s a hotel that not only provides you with these services but takes care of the little things that go beyond and extra. Maybe:
This was just one set of stories from 1000 other unusual stories of great experiences customers had during their stay at Ritz-Carlton. From local ones to around the world, these stories leave no stone unturned to keep their people fully engaged.
Engaged staff brings a diversity of ideas to the table, which allows for creativity and innovation.
Jack Jennings
In fact, Harvard did a study on employee engagement. The study stated that the average company had 29% of their fully engaged employees, and they labeled this group as the ‘superstars.’
What came as a shock but a pleasing one was that Ritz-Carlton has 92% of their staff considered fully engaged. Because of this, they now hold countless service awards, and their customer service and engagement have always been labeled as top of the class, making them a tough competitor in the field.
Once Steve Jobs was asked “which company has the best customer experience?” The answer was Ritz-Carlton. There are many things about premium customer service that Apple learned from Ritz-Carlton. Check out the video below:
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